You've invested a lot of money in your sewing machine. Like your car, your sewing machine performs best when it is regularly serviced and maintained. Regular servicing will also prevent bigger (and more expensive!) problems later on.
There are two kinds of maintenance. One is YOUR regular cleaning and oiling. Every machine needs to be oiled and the dust cleaned from critical areas regularly. You can do this at home, and we can show you how!
Beyond the routine maintenance, we recommended you have your machine professionally cleaned and serviced at least every two years (or annually if you sew a lot.) A certified technician will open up your machine, clean, lubricate and adjust your machine, and ensure that it is performing according to manufacturer specifications.
We currently have a certified technician that visits the shop to service machines. He holds certifications on all major sewing, embroidery and long-arm machines. Most cleaning and simple repairs are performed onsite, while more complicated repairs are typically completed within 1-2 weeks.
To schedule a cleaning or repair, call or stop by the shop. We'll get you scheduled and let you know when to bring your machine in for service. When you bring your machine in, don't forget to bring your power cord and foot control, pressure foot, bobbin/bobbin case and any attachments (like embroidery hoops.) It also helps if you WRITE DOWN any problems or concerns you've got with your machine